Grooming Salon Manager

Job Summary:

As a Petco Grooming Salon Leader, you will be responsible for leading and managing the grooming salon operations to provide exceptional grooming services for our beloved pets.

Your primary objective will be to ensure a high level of customer satisfaction, promote a positive work environment, and drive salon performance.

You will oversee a team of professional groomers and support staff, ensuring they deliver excellent grooming services while maintaining the salon's cleanliness and safety standards.

This role requires strong leadership, exceptional customer service skills, and a passion for animals.

Your Petco Grooming Career:

Competitive base pay, plus incentive Medical, dental, vision and more 401k and more Paid Time Off Petco Discounts All the supplies & equipment you need, including, clippers, blades, shears, shampoo, sprays, tools, etc.

State of the art equipment, including bathing system, kennels, tables, and dryers Career development and growth opportunities, such as a Grooming Mentor and Grooming Instructor

Responsibilities:

1. Salon Operations Management:

• Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows.
• Coordinate grooming appointments, manage scheduling, and optimize grooming capacity.
• Ensure compliance with company policies, procedures, and safety guidelines.
• Monitor and manage salon inventory, including grooming supplies

Team Leadership and Development:

• Recruit, hire, train, and supervise a team of groomers and support staff.
• Provide ongoing coaching, feedback, and performance evaluations to salon team members.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.
• Conduct regular training sessions to enhance grooming skills and stay up to date with industry trends.

Customer Service and Relationship Building:

• Provide exceptional customer service by addressing client inquiries, concerns, and requests.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Proactively resolve any customer issues or complaints related to grooming services.
• Utilize customer feedback to improve salon operations and enhance the overall customer experience.

Quality Assurance and Safety Standards:

• Ensure grooming services adhere to Petco's quality and safety standards.
• Perform quality checks to maintain grooming excellence and consistency.
• Stay updated on industry grooming techniques, trends, and best practices.
• Maintain cleanliness and organization of the salon, ensuring a safe and comfortable environment for pets and staff.

Performance Tracking and Reporting:

• Monitor salon performance metrics, including revenue, grooming appointments, and customer satisfaction.

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