Customer Care Coordinator- Greeley, CO
8 hours ago
Job Title: Customer Care Coordinator- Greeley, CO
Job Summary:
We are seeking a highly motivated and customer-focused Customer Care Coordinator to join our team at Lifeway Mobility Holdings LLC. As a key member of our customer care team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and driving sales growth.
Key Responsibilities:
- Lead Outreach: Initiate outbound calls, emails, and other communication methods to engage with potential customers.
- Qualification: Evaluate leads to ensure they meet the criteria for our mobility solutions and gather essential information to facilitate the sales process.
- Appointment Scheduling: Efficiently manage and organize appointments for the sales team, ensuring a seamless handover of qualified leads.
- Communication Skills: Clearly and persuasively communicate the value proposition of mobility solutions to customers, overcoming objections and building interest.
- Database Management: Keep accurate records of all interactions in our CRM system and update lead information as needed with accuracy.
- Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
- Collaboration: Work closely with the sales team and local branch to provide them with relevant information about scheduled appointments and ensure a smooth transition.
Requirements:
- At least two years proven experience in a similar role, preferably in a sales or business development environment.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Familiarity with CRM software and proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a collaborative team.
- Goal-oriented mindset with a focus on achieving and exceeding targets.
- High school diploma.
- Ability to juggle phone calls and computer tasks.
Benefits:
Lifeway Mobility Holdings LLC offers a comprehensive benefits package, including medical, dental, vision, 401k, employer-paid life and LTD, and some voluntary benefits. We also provide ongoing support, training opportunities, and the chance to grow within the company.
Why Join Us:
At Lifeway Mobility Holdings LLC, we believe in putting people first, being accountable, and doing well while doing good. We are a community-driven company that values our employees' well-being and offers a supportive environment where you can thrive and make a difference.
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