Customer Care Coordinator- Greeley, CO

8 hours ago

Greeley, Colorado, United States Lifeway Mobility Holdings LLC Full time

Job Title: Customer Care Coordinator- Greeley, CO

Job Summary:

We are seeking a highly motivated and customer-focused Customer Care Coordinator to join our team at Lifeway Mobility Holdings LLC. As a key member of our customer care team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and driving sales growth.

Key Responsibilities:

  • Lead Outreach: Initiate outbound calls, emails, and other communication methods to engage with potential customers.
  • Qualification: Evaluate leads to ensure they meet the criteria for our mobility solutions and gather essential information to facilitate the sales process.
  • Appointment Scheduling: Efficiently manage and organize appointments for the sales team, ensuring a seamless handover of qualified leads.
  • Communication Skills: Clearly and persuasively communicate the value proposition of mobility solutions to customers, overcoming objections and building interest.
  • Database Management: Keep accurate records of all interactions in our CRM system and update lead information as needed with accuracy.
  • Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
  • Collaboration: Work closely with the sales team and local branch to provide them with relevant information about scheduled appointments and ensure a smooth transition.

Requirements:

  • At least two years proven experience in a similar role, preferably in a sales or business development environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a collaborative team.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.
  • High school diploma.
  • Ability to juggle phone calls and computer tasks.

Benefits:

Lifeway Mobility Holdings LLC offers a comprehensive benefits package, including medical, dental, vision, 401k, employer-paid life and LTD, and some voluntary benefits. We also provide ongoing support, training opportunities, and the chance to grow within the company.

Why Join Us:

At Lifeway Mobility Holdings LLC, we believe in putting people first, being accountable, and doing well while doing good. We are a community-driven company that values our employees' well-being and offers a supportive environment where you can thrive and make a difference.

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