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Technical Operations Lead

1 week ago

Fort Lauderdale, Florida, United States Carnival Cruise Line Full time

We are seeking an exceptional Technical Operations Manager to join our team at Carnival Cruise Line. In this role, you will be responsible for maximizing operational efficiency and excellence within our Sales organization through technical implementations and performance evaluation.

Your key responsibilities will include:

  • Leading a team of analysts, project managers, and process engineers to ensure seamless CRM operations and effective lead management processes.

  • Ensuring delivery of support for CRM systems (Siebel/Salesforce), troubleshooting issues, and supporting system transitions, including data migration and integration.

  • Managing lead assignments, qualifications, and data flows, overseeing monthly Do Not Call Registry checks, and handling onboarding/offboarding processes.

  • Identifying and driving process improvement initiatives, collaborating with IT and sales leadership, and analyzing lead management processes to enhance reporting capabilities and workflow efficiency.

  • Collaborating with cross-functional teams on change management initiatives, logging and tracking Jira tickets, and conducting user acceptance testing (UAT) for system transitions.

  • C reating and updating training materials, coordinating with Learning & Development teams, and serving as the Subject Matter Expert for training updates and process changes.