Customer Service Associate

5 days ago


Lutz, Florida, United States Express Full time
Job Description for Customer Service Associate

Express, Inc. is a leading fashion retailer seeking a highly motivated and detail-oriented Retail Sales Associate to join our team at the Tampa Premium store.

The successful candidate will have 0-2 years of retail experience, with excellent communication skills and the ability to work well under pressure. They must be proficient in using technology, including iPads and registers, and meet defined availability criteria.

This role offers a competitive salary of $18.25 per hour, plus benefits such as medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid time off, and parental leave for new moms and dads.

Responsibilities:
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience.
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate allissues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Qualifications:
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements


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