Product Support Specialist

4 days ago


Lebanon, Indiana, United States Creative Works Full time
About Creative Works

We are a full-service theme creator, prop builder, and attractions provider to theme parks, museums, family entertainment centers, restaurants, tourist attractions, and other venues. Our team of designers, sculptors, craftsmen, and artisans brings ideas to life with a passion for creating powerful emotions and memories through immersive attractions.

We have been named as one of INC 5000's fastest-growing companies in America three times in a row and are in the top 60 here in Indiana. We have also been named one of The Best Places To Work In Indiana twice in a row. Our company culture is built on creativity, passion, and a commitment to excellence.

The Role

We are seeking a highly skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for delivering exceptional customer service, troubleshooting technical issues, and providing technical support for our creative projects, including escape rooms, virtual reality, and low-voltage wiring.

Key Responsibilities
  • Deliver exceptional customer service and technical support
  • Troubleshoot technical issues and provide solutions
  • Assist with creative project development and implementation
  • Collaborate with cross-functional teams to ensure successful project delivery
  • Stay up-to-date with industry trends and technologies
Requirements
  • Experience in a technical or related field (IT, audio/video, telecommunications, etc)
  • Proficient in small electronic repairs, low voltage wiring, and troubleshooting
  • Working knowledge of Windows and Linux advanced settings and configurations
  • Safe use of power and hand tools
  • Valid driver's license
What We Offer
  • Competitive hourly rate: $21 - $25 per hour based on experience
  • Full-time, hourly position with rotating on-call Saturdays once every 4 weeks
  • Medical, dental, vision, life, ancillary, & pet insurance coverage opportunities available
  • Financial wellness program available
  • Employee Assistance Program (EAP)
  • 401K opportunities available (Standard Safe Harbor Match)
  • Employee Discount Program
  • Generous PTO Plan
  • Parental time for the birth or adoption of a child
  • Several paid holidays (for full-time employees)
  • Paid Volunteer Time Off to serve at a 501(c)3 charitable organization on behalf of the company
  • Onsite fitness facility
  • Digital lending library for personal and career development


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