Customer Experience Associate

4 weeks ago


Erie, Pennsylvania, United States JOANN Stores Full time
Job Summary

As a Customer Experience Associate at JOANN Stores, you will play a vital role in delivering exceptional customer service and driving sales through advanced product knowledge and innovative merchandising. Your primary responsibility will be to create a welcoming and inspiring environment for customers, making JOANN their happy place. You will be responsible for greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects while serving them at the cutting counter, cash register, and sales floor.

Key Responsibilities

Hearts
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
Hands
  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
  • Proactively drives sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the JOANN brand.
  • Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
Minds
  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
  • Works with Store Management and other Team Members on projects in a friendly and professional manner.
  • Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.
Inspire
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.


Requirements

Education: No minimum education requirement. Preferred: High School Diploma or equivalent. Experience: No experience required. Preferred: 1-3 years previous experience in a customer-centric environment.

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