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Clinical Patient Services Coordinator

2 months ago

Pawleys Island, South Carolina, United States Tidelands Health Full time
Job Summary

Tidelands Health is seeking a skilled Clinical Patient Services Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support services.

Key Responsibilities
  • First Call Resolution: Handle incoming calls to clinic to provide patient first call resolution to meet the patients' requests.
  • Escalation and Notification: Notify care team in an expeditious manner when necessary per established protocols.
  • Telehealth Services: Coordinate appointments and language services with Telemedicine.
  • Patient Portal Enrollment: Facilitate portal enrollment and assist with resetting passwords.
  • Medical Records Management: Facilitate medical records request by coordinating with medical records department while ensuring HIPAA compliance.
Requirements
  • Education: Must meet one of the following:
    • Certified Medical Assistant (CMA) or current medical assistant with minimum of two years recent experience AND will achieve certification within 6 months of hire
    • Licensed Practical Nurse (LPN) and a minimum of two years healthcare experience
  • Experience: Demonstrated experience with strong interpersonal communication skills, required.
  • Skills: Excellent customer service skills, required. Medical Terminology knowledge required. Ability to follow established guidelines and workflows. Problem solving skills and ability to prioritize needs.
Working Conditions

This is a day shift M-F position. Exposure to diseases possible but not probable due to controlled environment and limited exposure to patients.