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Customer Experience Associate

2 months ago

Cedar Rapids, Iowa, United States Enterprise Holdings Full time
{"h1": "Customer Experience Representative", "p": "At Enterprise Holdings, we are committed to quality, innovation, customer satisfaction, and employee development. As a Customer Experience Representative, you will be responsible for providing superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services. You will also be responsible for facilitating the rental process through verification and documentation of all necessary driver information.

Responsibilities:

* Meet and greet customers in a professional, friendly, and timely manner
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
* Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management, and miscellaneous calls as assigned
* Assist to assess condition of rental upon return
* Notify Management of any known customer problems
* Notify Management of any known vehicle problems and any required vehicle maintenance

Qualifications:

* Must be at least 18 years old
* Must be interested in a position in Customer Service and Sales
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol related conviction on driving record within the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Must be able to work one of the schedules listed above
"}