Sales and Customer Service Representative
2 weeks ago
At Massage Envy, we're passionate about helping people feel their best. Our team is dedicated to delivering an exceptional experience and growing our member base to help more people on their wellness journey.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you'll be responsible for providing outstanding customer service, promoting our wellness programs, and helping to grow and retain a client base.
Responsibilities- Provide exceptional customer service and ensure every guest feels valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
- Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
- Help grow and retain a client base through in-person and phone/email outreach
- A competitive base pay of $12.00 per hour plus commission
- A comprehensive benefits package, including employer-paid healthcare and a matching 401(k)
- A flexible schedule for a better work-life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- XX% off all products
- A high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills, excellent math and computer skills, and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- A general knowledge of massage and skin care services
At Massage Envy, we're committed to supporting our team members' success and providing a positive work environment. Our trained leadership team is invested in your growth and development, and we offer a range of award programs and recognition opportunities.
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