Receptionist - On-Call 2nd Shift

4 weeks ago

Fremont, California, United States Carlton Senior Living Fremont Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Carlton Senior Living Fremont. As a key member of our community, you will be responsible for providing exceptional front desk support, ensuring a warm and welcoming environment for our residents, families, and guests.

Key Responsibilities
  • Welcome and direct visitors, family members, clients, or customers to the proper destination, obtaining initial marketing information as needed.
  • Provide an exemplary first impression to residents, family members, associates, and customers while providing them with the correct information, direction, and/or resources.
  • Answer all inquiries in a professional, clear, courteous, and energetic manner.
  • Perform duties thoroughly and timely while maintaining a high level of customer service, including answering and directing phone calls, monitoring resident emergency call lights, reminding residents of upcoming activities or appointments, organizing and maintaining resident records, supporting the sales and marketing team, etc.
  • Act as a resource about events and programs being conducted within the community and arrange for lunch or dinner guests, as well as guests of residents who may be staying in the community.
  • Acts as a resource and problem solver for current residents, guests, family, and staff. In this capacity, a high level of customer satisfaction skills is important.
  • Answer telephone calls and direct calls. Take accurate messages.
  • Read and route incoming mail. Locate and attach appropriate files to correspondence to be answered by the employer.
  • Arrange for required maintenance assistance.
  • Organize and maintain resident files, correspondence, and other records.
  • Under direction from the Associate Director/Executive Assistant or Executive Director, coordinates with the Activities Team about events taking place within the community and supports the Marketing team by helping with promotions, residents communications, and assembly of any printed information.
  • Stays apprised of upcoming events, programs, or celebrations to inform and encourage residents and visitors to attend or participate. Can make reservations and arrangements as necessary.
  • Maintains the Front Desk area in a neat and orderly fashion.
  • Dress appropriately per company standards for professional front desk presentation.
  • Monitors emergency call lights and alarms and responds appropriately.
  • Follow company protocol in response to resident-related health and safety issues.
  • Have an appreciation and understanding of the senior population.
Requirements
  • Passing a DOJ background clearance, receiving a health screening, and obtaining a negative TB test (all provided by the community).
  • Minimum high school diploma or GED, or equivalent experience.
Benefits

Carlton Senior Living offers a comprehensive benefits package, including premium coverage for employee medical insurance, flexible spending account, dental, vision, short/long-term disability, basic life, voluntary life, and AD&D insurance plans, generous vacation time and leave plans, paid sick days, parental leave, mental and emotional health support through our Employee Assistance Program, 401K company match, gym and tuition reimbursements, and more.

We are committed to providing a work environment that is inclusive, respectful, and supportive of all employees. We are an equal opportunity employer and welcome applications from diverse candidates.

Please note that compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location.

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