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Deli Clerk

2 months ago

Carrollton, Texas, United States Fiesta Mart LLC Full time
Job Summary

Fiesta Mart LLC is seeking a highly motivated and customer-focused Deli Clerk to join our team. As a Deli Clerk, you will be responsible for preparing and merchandising our store's Deli products, ensuring all products are fresh, rotated, and well-stocked for customers while providing exceptional customer service.

Key Responsibilities
  • Customer Service: Answer customers' questions on products effectively, and know how to resource product information.
  • Rapport Building: Continually build a rapport with customers and offer suggestions to provide alternatives, attempting to exceed customer expectations.
  • Special Orders: Take and fill special orders.
  • Merchandising: Make independent decisions concerning merchandising products to ensure the stock level is replenished as needed.
  • Steam Table Presentation: Merchandise the steam table by following the daily planner and presentation techniques.
  • Product Knowledge: Have a higher level of knowledge of Hot Deli products and train others on the skills of the department.
  • Department Inspections: Make regular department inspections to ensure company standards are being met and follow Company policies and procedures as they relate to the department's operation.
  • Sanitation and Safety: Practice sanitation procedures and know procedures for detail cleaning of the department. Maintain safety and sanitation procedures, including proper usage of gloves and hairnets.
  • Shrink Reduction: Observe the department for conditions that cause shrink and take action to correct, assist the department manager in ensuring efficiency procedures are being followed consistently.
  • Assistant Manager Support: Assist the department manager in ensuring all safety and sanitation procedures are being complied with. Take action to prevent and correct safety hazards.
  • Customer Service Model: Model customer service skills to set an example for department employees.
  • Department Preparation: Prepare the department for business in the absence of the department manager.
Secondary Responsibilities
  • Supply Management: Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
  • Cleaning and Organization: Sweep floors, clean utensils, work tables, wipe counter tops, and front of display cases. Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment.
  • Personal Presentation: Present a favorable impression in dress, personal hygiene, and business attitude.
  • Reporting Incidents: Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
  • Additional Duties: Other duties assigned by management.
Requirements
  • Education: High School diploma or equivalent experience.
  • Age: Must be 18 years of age.
  • Certification: Current Food certification is recommended.
Physical Demands
  • Occasional: Sitting, pushing and pulling up to 250 lbs., climbing up to 6 foot height, kneeling, and crouching.
  • Frequent: Carrying up to 50 lbs., lifting up to 50 lbs., bending, balancing, stooping, and reaching waist/overhead level.
  • Continuous: Standing on tile/concrete, walking on tile/concrete, manual dexterity, talking, seeing, hearing, and smelling.
Safety Risk Factors
  • Occasional: Loud noise, cluttered floor surface, contact with sharp objects, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
  • Frequent: Twisting of back and neck, and slippery floor surface.
  • Continuous: Hazardous equipment (mechanical moving parts).
Other
  • Varied Schedules: Varied, irregular schedules.
  • Working Environment: Working environment involves inside, heat, and wet/humidity.