Senior Retail Associate
4 weeks ago
Columbia Care, one of the largest and most experienced cultivators, manufacturers and providers of cannabis products and related services, is seeking a Senior Retail Associate to join their team.
Job Summary: As a Senior Retail Associate, you will provide guidance and education to each patient with medical marijuana needs, ensuring they receive the correct medication for their specific illness and medical condition.
Responsibilities:
- Ensure all intake forms and other paperwork are properly completed and filed correctly.
- Confirm patient purchase limits prior to admission into the consultation area and inform the appropriate pharmacist of such limits.
- Provide exceptional customer care by promoting and maintaining positive customer relations.
- Respond to calls or emails from customers requesting product, training, and general information.
- Manage patient records through the use of Biotrack.
- Maintenance and update of databases as needed.
- Fulfillment of customer orders.
- Responsible for the sales and promotion of all Columbia Care products.
Requirements:
- Must be at least 21 years of age.
- Associates or bachelor's degree preferred.
- 4 years of direct customer service experience required.
- Retail experience preferred.
- Experience as a key holder/lead preferred.
- Experience with Point-of-Sales systems.
- Understanding of and experience with Windows Operating System, Microsoft Outlook.
Estimated Salary: $45,000 - $60,000 per year.
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