Customer Service Representative

2 weeks ago

Modesto, California, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

This part-time position is a crucial component of our retail stores' success. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales goals.

Key Responsibilities:
  • Provide excellent customer service, ensuring high levels of satisfaction
  • Assist customers in person and over the phone, determining their needs and presenting suitable products and services
  • Build strong relationships with wholesale and retail customers, fostering trust and loyalty
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales targets on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull products from the sales floor or warehouse as needed
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load and unload delivery trucks
  • Assist with deliveries as needed
  • Maintain in-stock and presentable condition of assigned areas
  • Stay knowledgeable about products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications:
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one year of experience in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

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