Alarm Dispatch and Customer Service Representative
1 week ago
Company Overview: As a premier provider of communications and construction services in California, Sebastian Corp offers a dynamic work environment with opportunities for growth and development.
Estimated Salary: $22.00 - $28.00 per hour
Job Description:
This role involves managing monitored alarms, troubleshooting issues, and processing customer calls. The successful candidate will work closely with technicians, verify signal receipt, and maintain accurate records.
Key Responsibilities:
- Respond to signals promptly and accurately, ensuring excellent customer service
- Collaborate with technicians to verify signal receipt and resolve issues
- Manage and maintain accurate records of work orders, customer updates, and emergency instructions
- Must be Alarm Company Employee (ACE) Certifiable
- Provide directory assistance information for 411 calls
- Field and log trouble/phone repair calls for 611 customers
- Assist customers who dial Operator, providing support and resolving issues
- Contribute to data entry tasks and projects as needed
- Prepare and distribute bills/envelopes and customer inserts
- Maintain accurate filing systems and verify data as required
- Capture market data on customer call backs/surveys
- Offer after-hours support for DSL products
Requirements:
- High school education or equivalent required
- Flexible schedule, including weekends, holidays, and varying shift schedules
- Exceptional communication skills, with Spanish proficiency preferred but not required
- Strong interpersonal skills, with a focus on customer satisfaction
- Ability to adapt to different personalities and resolve conflicts with customers
Physical, Mental, and Environmental Requirements:
- Prolonged sitting, with minimal standing, walking, and movement
- Occasional lifting/carrying objects weighing up to 20 lbs
- Exposure to air-conditioned/heated office environment
- Hearing required for normal spoken word perception
- Visual acuity necessary for data preparation and analysis, office equipment operation, and work accuracy
Benefits: Sebastian Corp offers a competitive salary and benefits package, including opportunities for career growth and professional development.
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