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Hospitality Services Representative

2 months ago

North Myrtle Beach, South Carolina, United States Wyndham Destinations Full time
Our Commitment to Exceptional Service
At Wyndham Destinations, our goal is straightforward: to provide outstanding vacation experiences. Our Vacation Ownership division encompasses various brands, including Club Wyndham, WorldMark by Wyndham, and Margaritaville Vacation Club. With over 19,000 dedicated professionals, we create memorable moments for travelers at more than 270 resort locations worldwide. Innovation and growth keep our work engaging and enjoyable. Each day presents an opportunity to learn and transform vacation dreams into remarkable experiences for countless guests.

Your Role:
As a Hospitality Services Representative, your warm greetings, exceptional service, and welcoming demeanor will be crucial in ensuring guests have unforgettable vacations from check-in to check-out. You will provide heartfelt hospitality in every interaction, whether sharing insights about the resort and local attractions or managing reservations and room rates.

Your Contributions:
  • Deliver friendly welcomes to guests from diverse backgrounds.
  • Assist guests with the registration process, issue room keys, and share information about the resort and surrounding attractions.
  • Handle cash and credit transactions in strict accordance with established protocols.
  • Reconcile cash receipts, conduct cash checks, and fulfill other cashier responsibilities.
  • Complete all check-out processes, ensuring accurate charges and credits in guest accounts.
  • Manage reservations for individuals and groups efficiently.
  • Provide accurate room rate information to guests.
  • Address guest inquiries and concerns promptly and thoroughly.
What You Bring:
  • Professional appearance and a positive, proactive attitude.
  • Strong communication skills with proficiency in reading, writing, and understanding English.
  • Ability to resolve issues independently.
  • Basic mathematical skills and knowledge of proper cash handling practices.
  • Capability to multitask and thrive in a fast-paced environment.
  • Attention to detail and organizational skills.
  • Basic computer and office proficiency.
Your Rewards:

We provide a comprehensive range of health and welfare benefits for associates working 30 or more hours per week to support your needs and career growth. Wyndham Destinations offers benefits such as:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Flexible spending accounts
  • Life and accident insurance
  • Disability coverage
  • Paid time off, parental leave, and holidays (subject to position)
  • Paid time for volunteering at an approved organization
  • 401k plan with employer matching (subject to eligibility)
  • Legal and identity theft protection
  • Voluntary income protection options
  • Wellness programs (availability may vary)
  • Employee Assistance Program
Creating Lasting Memories

Hospitality is at the core of our mission at Wyndham Destinations. Here, you will find an inclusive atmosphere where we strive for excellence while fostering a fun and supportive environment. We continuously look for ways to enhance our business, strengthen our communities, and improve the customer experience. Build a career where creating lasting memories is at the forefront of what you do.

We are an equal opportunity employer, and all applications will be considered without regard to any protected class.