Case Manager

1 week ago

Boca Raton Florida, United States The GEO Group Full time
About the Role

This position is responsible for assisting returning citizens as they navigate back to society after incarceration through a call center.

This position develops and maintains a network of community-based service providers and referral sources to assist and support returning citizens in their successful reintegration.

This position is also responsible for ensuring that returning citizens are proactively linked with resources in their communities prior to release.

The position encourages and advocates for clients while navigating challenges and celebrating successes.

Key Responsibilities
  • Utilizes motivational interviewing and interpersonal skills to relate to clients.
  • Establishes and maintains a network of community-based service providers that address the needs of returning citizens to improve successful reintegration.
  • Identifies and recruits community-based service providers to ensure all returning citizens needs and geographies are addressed and met.
  • Meets with returning citizens and Transition Case Managers prior to release via conference call to review Transition Plans and connect returning citizens to needed services.
  • Develops and maintains working relationships with state, county, and federal program administrators who can assist to inmates while incarcerated and upon release.
  • Actively engages community resources to work with returning citizens emphasizing on the critical first months of release.
  • Works to connect community resources and pro-social people with inmates prior to release via telephone.
  • Works to ensure clients obtain eligible benefits and proper identification prior to release.
  • Assures timely communication and follow-up with providers in the best interest of the returning citizens successful reintegration.
  • Schedules regular post release follow-up calls with returning citizens and monitors progress.
  • Gains an understanding of public domain services such as National Institute of Corrections, National Re-Entry Resource Center.
  • Reviews opportunities for returning citizens transitioning into their communities through community-based services such as transition centers and community-residential centers.
  • Conducts provider site visits to ensure fidelity and create a Company preferred provider list.
  • Keeps current with latest re-entry research and best re-entry practices.
  • Attends scheduled staff meetings, promotes communication and the proper flow of relevant information between administration, staff and inmates.
  • Compiles statistical data as needed for reporting purposes.
  • Communicates effectively and coherently to administration, staff, inmates, visitors, and the public, particularly in situations requiring tact, diplomacy, understanding, fairness, firmness, and good judgment.
  • Acts as primary liaison between clients, community providers and facilities.
Requirements
  • High school diploma or equivalent certification required.
  • One (1) year of experience in a correctional, criminal justice, treatment, or social service setting preferred.
  • Thorough understanding of evidence-based practices especially as it relates to successful reentry.
  • Ability to read, analyze, comprehend and interpret technical procedures or governmental regulations, legal and non-legal documents, including the processing of such documents as medical instructions, commitment orders, summons and other legal writs.
  • Ability to comply with the requirements of applicable regulations, laws, rules, procedures, policies, standards or contracts.
  • Ability to establish and maintain effective working relations with others and handle difficult interpersonal contacts.
  • Ability to define problems, collect data, establish facts and draw valid conclusions; apply management techniques to problems of administration and devise workable solutions.
  • Ability to work with computers and the necessary software typically used by the department.

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