Electromechanical Technician
4 days ago
We are seeking a highly skilled Senior Mechatronics Service Technician to join our team in Orlando, FL. As a key member of our service team, you will be responsible for providing technical assistance and support to customers, diagnosing and repairing electromechanical equipment, and ensuring excellent customer satisfaction.
About the Role
As a Senior Mechatronics Service Technician, you will act as the primary point of contact for customers, providing technical expertise and support in installing, servicing, troubleshooting, and answering technical questions. You will work closely with customers, sales, customer service, engineering, and manufacturing team members to diagnose and repair Harmonic Drive actuators. Your role will require you to ensure customer devices are working correctly by providing world-class service, assist customers in identifying product issues, and communicate defects and trends to the Assembly Operations. Additionally, you will operate and maintain a remote service center to support local customers.
Key Responsibilities
• Diagnose and repair electromechanical equipment, including actuators, motors, and control systems
• Provide technical assistance and support to customers via phone, email, or on-site visits
• Collaborate with internal teams to resolve customer issues and improve service quality
• Develop and maintain knowledge of industry standards, technologies, and best practices
• Communicate effectively with customers, stakeholders, and internal teams to ensure seamless service delivery
• Maintain accurate records and documentation of service activities, repairs, and maintenance
• Stay up-to-date with industry developments, new technologies, and emerging trends
Requirements
• Associate's degree in manufacturing technology, mechanical engineering, electrical engineering, or related field
• 3+ years of experience in electromechanical equipment repair, maintenance, or service
• Strong understanding of mechanical, electrical, and electronic principles
• Excellent communication, problem-solving, and analytical skills
• Ability to work independently and collaboratively in a fast-paced environment
• Valid driver's license and reliable vehicle insurance
The estimated salary for this role is $85-110K per year, based on location and industry standards.
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