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Customer Service Ambassador

2 months ago


McKinney, Texas, United States Rafael Parker - State Farm Agent Full time
Job Overview

Rafael Parker - State Farm Agent is seeking a highly skilled and dedicated professional to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and nurture strong relationships with customers to understand their needs and preferences.
    • Respond promptly to customer inquiries and concerns, providing accurate and friendly service.
  • Provide Expert Insurance Solutions
    • Offer personalized insurance recommendations and guidance to customers.
    • Assist customers with policy changes, transfers, and claims submissions.
  • Promote Customer Loyalty
    • Develop and implement strategies to retain customers and encourage repeat business.
    • Collaborate with internal teams to ensure seamless customer service and support.
Requirements
  • Experience and Skills
    • Proven experience in sales, customer service, or a related field.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and meet sales targets.
  • Education and Certifications
    • High school diploma or equivalent required.
    • Insurance industry certifications or designations a plus.
Benefits
  • Competitive Compensation
    • Salary plus commission/bonus structure.
  • Professional Development
    • Opportunities for advancement and career growth within the agency.
  • Work-Life Balance
    • Paid time off and holidays.