IT Support Specialist

4 weeks ago


Naples, Florida, United States Boeckermann Grafstrom and Mayer Full time

About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Help Desk Intern. As a member of our IT support team, you will be responsible for providing first-line response to users requiring assistance with information technology issues and problems.

Key Responsibilities

  • Respond to requests for technical assistance by phone, email, and/or using a Help Desk management system.
  • Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units.
  • Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams.
  • Act as a liaison between customers and technical escalation teams.

What You Will Learn

  • Windows Desktop and Server operating systems: Windows 10/11 and Windows Server 2016/2019/2022.
  • Active Directory and Azure Active Directory.
  • Microsoft 365.
  • MS Office suite of apps (Word, Excel, PowerPoint, etc.).
  • Microsoft Teams.
  • Virtualization / VMware.
  • Backup solutions.
  • Firewalls.
  • Network switching.
  • Remote monitoring and support.
  • Cybersecurity.
  • IT documentation.
  • Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills.

Compensation and Schedule

This internship pays $18/hour for a minimum commitment of 16-20 hours per week. We are able to offer a flexible schedule, which works best with your school schedule.



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