IT Support Specialist
4 weeks ago
About the Role
We are seeking a highly motivated and detail-oriented individual to join our team as a Help Desk Intern. As a member of our IT support team, you will be responsible for providing first-line response to users requiring assistance with information technology issues and problems.
Key Responsibilities
- Respond to requests for technical assistance by phone, email, and/or using a Help Desk management system.
- Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units.
- Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams.
- Act as a liaison between customers and technical escalation teams.
What You Will Learn
- Windows Desktop and Server operating systems: Windows 10/11 and Windows Server 2016/2019/2022.
- Active Directory and Azure Active Directory.
- Microsoft 365.
- MS Office suite of apps (Word, Excel, PowerPoint, etc.).
- Microsoft Teams.
- Virtualization / VMware.
- Backup solutions.
- Firewalls.
- Network switching.
- Remote monitoring and support.
- Cybersecurity.
- IT documentation.
- Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills.
Compensation and Schedule
This internship pays $18/hour for a minimum commitment of 16-20 hours per week. We are able to offer a flexible schedule, which works best with your school schedule.
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