Program Associate

2 weeks ago


Overland Park Kansas, United States American Association of Veterinary State Boards Full time
{"title": "Program Associate", "description": "About the Role

This administrative position is responsible for providing exceptional customer service, processing applications, and reviewing eligibility for the American Association of Veterinary State Boards (AAVSB) examinations, including the Veterinary Technician National Examination (VTNE) and international educational assessment programs.

Responsibilities:
  • Receive, review, and process examination application requests.
  • Maintain supporting documentation and provide excellent customer service to key stakeholders.
  • Respond to email and telephone communications in a timely and professional manner.
  • Produce routine correspondence and assist with the creation or editing of bulk communications.
  • Perform duties as required based on the needs of the AAVSB and/or as assigned.
Key Performance Indicators:
  • Establish positive working relationships with AAVSB staff.
  • Accurately process applications and transcripts within 1 month.
  • Understand AAVSB's role in veterinary medicine and services within 3 months.
  • Accurately process and review applications/services without assistance within 3 months.
  • Respond confidently to candidate/licensee questions via phone and email within 6 months.
  • Efficiently process and review applications within 6 months.
  • Be a valuable asset to the department with accurate and efficient work habits within 12 months.
Qualifications:
  • Have initiative and attention to detail.
  • Receive and provide constructive feedback to team members and supervisors.
  • Prioritize daily tasks effectively and communicate with team members and supervisors.
  • Ability to work on multiple projects.
  • Excel in Microsoft Office Suite and experience in databases.
  • Communicate effectively with Member Boards and external stakeholders both verbally and in writing.
Education and Experience:

Required: Associate's degree and three years of relevant office and customer service experience.

Preferred: Bachelor's degree or a minimum of three years relevant experience in an education setting or nonprofit association.

Occasional travel and weekend work might be necessary to fulfill the position's responsibilities.

", "lang_code": "en-US"}

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