Counter Sales Associate
1 month ago
About Us
Baker Distributing Company is a leading distributor of HVAC, refrigeration, and food service equipment in the U.S. We have a rich history of innovation and a commitment to excellence. Our 1,400 employees and 200+ locations serve 50,000 active customers, making us a trusted partner in the industry.
We are dedicated to utilizing emerging technologies and innovations to diversify our portfolio and service offerings, delivering a best-in-class customer experience. Our core values of respect, integrity, consistency, excellence, and teamwork drive our business and guide our interactions with customers, suppliers, and employees.
Job Description
Job Summary
The Counter Sales Associate is responsible for providing exceptional customer service in a sales-oriented setting at one of our wholesale HVAC distributorships. The ultimate goal of this role is to represent Baker Distributing Company as a leader in the industry, ensuring maximum sales and customer satisfaction.
Essential Duties/Accountabilities
- Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales and customer satisfaction.
- Interact with internal and outside sales people, vendors, and contractors to drive sales and customer engagement.
- Responsible for showroom merchandising and re-stocking product to ensure a positive customer experience.
- Assist in resolving customer relations problems with both dealers and end users, providing timely and effective solutions.
- Complete sales order process for customers, with efforts to up-sell associated items and provide exceptional customer service.
- Service walk-in and telephone customers, assisting with sourcing and shipping parts, inventory control, and warranty administration.
- Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
- Arrange stock on shelves or racks in sales area and keep merchandise in order, ensuring a visually appealing and organized sales environment.
- Apply suggestive selling techniques and up-sells to current and prospective customers, driving sales and revenue growth.
- Conduct outgoing customer sales or service calls and resolve customer complaints, providing timely and effective solutions.
- Perform other duties as assigned, supporting the sales team and driving business results.
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