FHA Knowledge Content Lead

2 days ago


Silver Spring, Maryland, United States Dansources Technical Services Full time
Job Title: FHA Knowledge Content Lead

We are seeking a highly experienced FHA Knowledge Content Lead to join our team at Dansources Technical Services.

Job Overview:

The ideal candidate will have a strong background in single-family FHA mortgages, including documenting mortgage policies, processes, and training content. This role is responsible for maintaining accurate and current content on the HUD's 'FHA Knowledge Base Portal', which is a vital resource relied upon by the mortgage industry and the general public for their housing-related inquiries and requests.

About the Role:

This is an exciting opportunity to use your FHA expertise and knowledge to make a meaningful impact in the housing market. As the FHA Knowledge Content Lead, you will be accountable for creating and revising knowledge base content, performing audits, and certifying published articles for accuracy and format. You will also manage and assign work to the Knowledge Base Content team, ensuring performance expectations are met.

Responsibilities:

  • Create and revise knowledge base content for HUD and FHA programs to reflect current policy and procedures.
  • Perform audits and certify all published knowledge base articles for accuracy, functionality, and format on a quarterly basis.
  • Meet deadlines for knowledge base content updates based on HUD requests and FHA policy changes following standard operating procedures.
  • Manage and assign work to the Knowledge Base Content team making sure performance expectations are met.

Requirements:

  • Bachelor's degree or relevant experience in lieu of a degree.
  • At least 4 years of experience with Single Family FHA origination policies and procedures.
  • At least 4 years of experience writing processes, procedures, or training content in the mortgage industry which could be read and easily understood by the intended audience.
  • Excellent organizational and time management skills with the ability to adapt and support ongoing changes to systems, policies, and processes.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Salary Range:$130,000 - $160,000 per year, depending on experience.


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