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Executive Rooms Operations Director

2 weeks ago


Avon, Colorado, United States Marriott Full time

Overview

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The Ritz-Carlton is a global luxury hospitality brand that sets the standard for rare and special service. Attracting the world's top hospitality professionals, we create experiences so exceptional that they last a lifetime.

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Salary

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This role offers an attractive salary range of $63,000 to $77,000 annually, along with a bonus program and comprehensive health care benefits.

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Job Description

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As an Executive Rooms Operations Director, you will be responsible for managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). You will strive to continually improve guest and employee satisfaction, while maximizing the financial performance of the department.

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You will lead a team by setting goals, motivating staff, and fostering a positive work environment. Your key responsibilities will include:

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  • Verifying that goals are being translated to the team as they relate to guest tracking and productivity.">
  • Creating and nurturing a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.">
  • Understanding employee and guest satisfaction results and developing game plans to attack need areas and expand on strengths.">
  • Verifying that the team has the capabilities to meet expectations.">
  • Leading by example, demonstrating self-confidence, energy, and enthusiasm.">
  • Assisting employees in understanding guests' ever-changing needs and exceeding them.">
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • A high school diploma or GED, with 4 years of experience in the guest services, front desk, housekeeping, or related professional area.">
  • Or, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in the guest services, front desk, housekeeping, or related professional area.">
  • Excellent communication and leadership skills.">
  • Able to motivate and inspire a team to achieve exceptional results.">
  • Familiarity with hospitality industry standards and practices.">
  • Ability to analyze data and make informed decisions.">
  • Strong problem-solving and conflict resolution skills.">
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Benefits

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We offer a comprehensive benefits package, including health insurance, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

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Others

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The Ritz-Carlton is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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We pride ourselves on delivering excellence in the care and comfort of our guests. Every day, we set the standard for rare and special luxury service the world over.