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Executive Rooms Operations Director
2 weeks ago
Overview
">">The Ritz-Carlton is a global luxury hospitality brand that sets the standard for rare and special service. Attracting the world's top hospitality professionals, we create experiences so exceptional that they last a lifetime.
">Salary
">This role offers an attractive salary range of $63,000 to $77,000 annually, along with a bonus program and comprehensive health care benefits.
">Job Description
">As an Executive Rooms Operations Director, you will be responsible for managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). You will strive to continually improve guest and employee satisfaction, while maximizing the financial performance of the department.
">You will lead a team by setting goals, motivating staff, and fostering a positive work environment. Your key responsibilities will include:
">- ">
- Verifying that goals are being translated to the team as they relate to guest tracking and productivity.">
- Creating and nurturing a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.">
- Understanding employee and guest satisfaction results and developing game plans to attack need areas and expand on strengths.">
- Verifying that the team has the capabilities to meet expectations.">
- Leading by example, demonstrating self-confidence, energy, and enthusiasm.">
- Assisting employees in understanding guests' ever-changing needs and exceeding them.">
Required Skills and Qualifications
">To succeed in this role, you will need:
">- ">
- A high school diploma or GED, with 4 years of experience in the guest services, front desk, housekeeping, or related professional area.">
- Or, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in the guest services, front desk, housekeeping, or related professional area.">
- Excellent communication and leadership skills.">
- Able to motivate and inspire a team to achieve exceptional results.">
- Familiarity with hospitality industry standards and practices.">
- Ability to analyze data and make informed decisions.">
- Strong problem-solving and conflict resolution skills.">
Benefits
">We offer a comprehensive benefits package, including health insurance, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
">Others
">The Ritz-Carlton is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
">We pride ourselves on delivering excellence in the care and comfort of our guests. Every day, we set the standard for rare and special luxury service the world over.