Digital Advocacy Specialist
2 weeks ago
We are seeking a highly motivated and organized Partner Success Manager to join our growing team at Speak4. As a key member of our team, you will be responsible for delivering exceptional support to our partners, ensuring their success with our digital advocacy platform.
Key Responsibilities:- Develop and implement tailored engagement strategies for partners to maximize their use of our platform and advocacy program.
- Provide timely and effective support to partners, addressing their questions and concerns, and ensuring seamless campaign set-up.
- Collaborate with sales and marketing teams to provide a comprehensive onboarding experience for new partners.
- Stay up-to-date with the latest platform features and capabilities, and communicate these to partners through product updates and implementation guides.
- Work closely with stakeholders to identify and address areas for process improvement, ensuring our team is working efficiently and effectively.
- At least two years of experience in a customer success or customer service role, with a proven track record of delivering exceptional support.
- Strong understanding of digital marketing, politics, advocacy, or public affairs, with a minimum of one year of experience in this field.
- Excellent computer literacy, with experience using Microsoft and Google products, and familiarity with HubSpot (or equivalent CRM's), Asana (or equivalent task management tools), and Slack.
- Strong organizational and communication skills, with the ability to work effectively in a fast-paced environment.
- Ability to work collaboratively as part of a team, with excellent verbal and written communication skills.
- Competitive compensation package, including merit-based bonus pay.
- Comprehensive insurance plans, including medical, dental, vision, and life insurance.
- Flexible vacation policy, with generous flex time scheduled around the holidays.
- Paid parental leave and sick leave.
- Access to our building complex's fitness center and rooftop space with views of the Washington Monument and Capitol Building.
- Fully stocked office kitchen with a variety of snacks and drinks.
- Regular all-staff activities and happy hours.
Speak4 is an Equal Employment Opportunity (EEO) employer.
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