Hospitality Ambassador
3 weeks ago
As a key member of the Wynn Resorts team, the Host Person will provide exceptional guest service, ensuring a Forbes 5 Star Standard rating. This role involves greeting and seating guests, assisting with reservations, and working closely with managers to maximize seating. The ideal candidate will possess excellent communication skills, be able to multitask, and work efficiently within a team environment.
Responsibilities
- Provide superior guest service, adhering to the Forbes 5 Star Standard rating.
- Greet and seat guests, ensuring a welcoming atmosphere.
- Assist with reservations via phone and in person, providing accurate information and resolving any issues.
- Collaborate with managers to optimize table management and maximize seating.
- Respond to guest requests and inquiries in a professional and courteous manner.
Requirements
- Fluent English communication skills, both written and verbal.
- Previous experience as a host person in a high-end restaurant, preferably with a 1-year work history.
- Excellent phone etiquette, organizational skills, and basic computer knowledge, including reservations management systems.
- Ability to multitask, work efficiently, and maintain a positive attitude in a fast-paced environment.
- Availability to work all shifts, including days, evenings, weekends, and holidays.
- Ability to obtain and maintain any required licenses or work cards.
- Minimum age requirement of 18 years.
Additional Information
Wynn Resorts is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on disability, veteran status, or any other protected characteristic.
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