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Pet Host

2 months ago

Arlington Heights, Illinois, United States PetSuites Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Pet Host at PetSuites. As a Pet Host, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for our pet parents and their furry friends.

Key Responsibilities
  • Provide exceptional customer service by greeting guests, handling check-in and check-out, and responding to inquiries in a timely and professional manner.
  • Manage cash, check, and credit card transactions, and reconcile daily reports.
  • Make boarding reservations, book grooming and training appointments, and schedule daycare reservations.
  • Interact and communicate closely with other staff to ensure client and pet needs are understood and addressed.
  • Have general knowledge of all services offered at PetSuites and be able to provide solutions to client needs.
  • Assist in managing waitlists and ensuring rooms are utilized to maximum capacity.
  • Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
  • Help initiate "white glove" treatment for our best customers.
  • Respond promptly and troubleshoot any customer relations issues.
  • Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Requirements
  • A passion for animals and animal care, especially dogs and cats.
  • Ability to multitask and be very detail-oriented.
  • Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing, and grasping.
  • Conflict Resolution - Ability to handle conflict with tact and diplomacy.
  • Good team work and willingness to assist other departments as necessary.
  • Cheerful, friendly, positive team-oriented attitude.
  • Strong attention to detail, especially where documentation is concerned.
  • Reliable, punctual, and dependable.
  • Ability to work a flexible schedule, including holidays and weekends.
  • Ability to take direction well and apply it independently.
  • Ability to work in temperature extremes, work outside, or in distracting work environments.
  • Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently.
  • Physically able to handle dogs of all sizes and to lift up to 60 lbs.
What We Offer

PetSuites is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Full-time benefits include paid time off, health insurance, dental insurance, vision insurance, 401(k) match, and more.