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Epicor Support Specialist
2 months ago
**Job Summary:**
We are seeking a highly skilled and motivated Epicor Support Specialist to join our IT team at Ursitti Enterprises LLC. The ideal candidate will be responsible for providing technical support, troubleshooting, and guidance to end-users of the Epicor ERP system.
**Key Responsibilities:**
- **User Support & Training:**
- Provide timely and effective support to end-users, addressing issues related to Epicor functionality, workflows, and system performance.
- **System Administration:**
- Assist in the configuration, maintenance, and monitoring of the Epicor ERP system, including managing user accounts, permissions, and security settings.
- **Troubleshooting:**
- Diagnose and resolve technical issues within the Epicor environment, including connectivity problems, data errors, and system bugs.
- **Customization & Optimization:**
- Collaborate with the development team to customize and optimize Epicor modules to meet business requirements, including creating and modifying dashboards, reports, and business processes.
- **Documentation:**
- Maintain detailed documentation of support activities, system configurations, and troubleshooting procedures.
- **Upgrades & Patches:**
- Assist in planning, testing, and implementing Epicor system upgrades, patches, and new releases.
- **Integration Support:**
- Work with other IT and business teams to ensure seamless integration of Epicor with other enterprise systems, such as CRM, MES, and financial software.
- **Data Management:**
- Oversee data integrity within Epicor, including data imports, exports, and backup processes.
- **Continuous Improvement:**
- Identify opportunities for system and process improvements, and recommend solutions to enhance productivity and efficiency.
- **Compliance & Best Practices:**
- Ensure that all Epicor activities comply with company policies, procedures, and industry best practices.
**Qualifications:**
- **Education:**
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred.
- **Experience:**
- 3+ years of experience in an Epicor support role or similar ERP system.
- **Technical Skills:**
- Proficiency in Epicor ERP system, including configuration, customization, and administration.
- **Soft Skills:**
- Excellent communication and interpersonal skills.
- **Ability to work independently and as part of a team.
**Preferred Qualifications:**
- Epicor Certification(s).
- Experience with Epicor version 10 or later.
- Understanding of manufacturing and supply chain processes.
- Experience with BI tools and reporting in Epicor.
