Customer Service Representative

1 week ago


San Antonio, Texas, United States Mr Greens Produce Inc Full time
Job Title: Customer Service Representative

Mr. Greens Produce Inc is seeking a highly motivated and dedicated Customer Service Representative to join our team.

Job Summary:

We are looking for a customer-focused individual to provide exceptional service to our clients, resolve escalated customer issues, and work closely with sales, transportation, and warehouse teams to ensure seamless communication and delivery.

Responsibilities:
  • Answer inbound calls from customers, respond to inquiries via phone, email, and chat, and provide excellent customer service.
  • Facilitate communication among customers, sales, transportation, and warehouse teams.
  • Resolve escalated customer issues and work with clients and vendors to resolve concerns.
  • Analyze errors and provide feedback for improving procedures.
Requirements:
  • Strong communication skills and ability to multitask in a fast-paced environment.
  • Ability to prioritize tasks based on deadlines and work independently as a team player.
  • Working knowledge of Microsoft Office (Outlook, Word, Excel) and ability to work with an open/flexible schedule.
  • High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
  • Must be fluent in English and Spanish.
Physical Demands/Work Environment:

This position works in an office environment with low to moderate noise levels. The employee will sit for long periods while operating a keyboard and communicating via telephone. May involve standing/walking as needed and lifting up to 15 pounds occasionally.

Benefits:
  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Paid weekly


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