Position Overview

As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring that our guests enjoy a seamless and memorable experience. Your responsibilities will encompass a variety of tasks aimed at enhancing guest satisfaction and operational efficiency.

Key Responsibilities

1. Welcome guests with a warm and friendly demeanor, facilitating a smooth check-in and check-out process.
2. Address guest inquiries and requests promptly, providing information about hotel services and local attractions.
3. Manage operational tasks, including handling reservations and processing payments with accuracy.
4. Maintain a clean and organized front desk area, ensuring a professional appearance at all times.
5. Collaborate with team members to uphold high standards of service and hospitality.

Qualifications

To excel in this role, candidates should possess strong communication skills, a commitment to guest satisfaction, and the ability to work in a fast-paced environment. Physical stamina is required, as the position involves standing, walking, and occasionally lifting light objects.

Company Culture

At Marriott International, we are dedicated to fostering a diverse and inclusive workplace. We believe in the power of a people-first culture and are committed to providing equal opportunities for all employees.

Join us in creating exceptional experiences for our guests while developing your career in the hospitality industry.