Receptionist Specialist

Benefits:
Employee discounts

Opportunities for career growth

Comprehensive training and development

Wellness resources

Competitive compensation package

Pathways for professional advancement

Service benefits - varying by location

Skill development applicable across various roles

Company Overview:

RELIVE Health Stuart is a leading health and wellness facility dedicated to prioritizing patient care by crafting tailored wellness solutions that yield exceptional outcomes.

We focus on long-term health rather than quick fixes, empowering our patients to take control of their well-being so they can achieve their best selves.

Our services range from combating fatigue to rejuvenating vitality. Ultimately, our mission centers around one key principle: you.

Job Summary:

The Receptionist Specialist embodies the RELIVE brand, consistently upholding a high standard of professionalism and confidentiality.

This role requires effective communication with patients and a comprehensive understanding of the available products and services. Responsibilities include onboarding and processing patient check-outs accurately based on the services rendered. The ideal candidate will excel in building strong working relationships with colleagues and external partners.

Responsibilities:

Greet patients and visitors warmly, whether in person or over the phone; adeptly handle inquiries or direct them appropriately.

Enhance patient satisfaction, optimize provider efficiency, and maximize treatment room usage by effectively scheduling appointments both in-person and via phone.

Ensure timely patient appointments by notifying providers of arrivals; monitor service delivery against the schedule; and remind providers of any delays.

Provide comfort to patients by anticipating their concerns; address questions; and maintain a welcoming reception area.

Guarantee access to treatment information by organizing and retrieving patient records.

Manage patient accounts by collecting, documenting, and updating personal and financial details.

Record and fulfill prescriptions, update financial records, document and collect patient charges, and oversee third-party invoicing and fulfillment processes.

Maintain office inventory and equipment by assessing stock levels; anticipating supply needs; placing and expediting orders; confirming receipt of supplies; and coordinating with the Office Manager for equipment service and repairs.

Safeguard patient rights by adhering to HIPAA regulations and ensuring the confidentiality of personal and financial data.

Support operational efficiency by following established policies and procedures; report necessary changes.

Collaborate with administrative staff and other medical team members before and after therapy sessions, engaging in shared decision-making.

Utilize online booking systems accurately.

Assist patients with inquiries and follow-up communications.

Qualifications:
Minimum education level of GED.

Prior experience in customer service settings.

Experience in a healthcare environment is preferred.

This position is independently operated by a franchisee.

Your application will be directed to the franchisee, and all hiring decisions will be made by the management of this franchise.

All employment inquiries should be directed to the franchise location, not to RELIVE Corporate.

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