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Outreach and Engagement Specialist

3 weeks ago

Chicago, Illinois, United States Friend Health Full time
About the Job

Friend Health's Mobile Crisis Response Professional will work in pairs to provide crisis response services, conduct follow-up visits and calls, and promote HRDI programs to hospitals personnel.

Key Responsibilities

  • Deliver high-quality crisis response services in pairs of two, ensuring effective engagement and safety planning with individuals in the community.
  • Cultivate strong relationships with referral sources, facilitating seamless coordination of treatments and services.
  • Drive program promotion efforts, targeting hospitals personnel to establish meaningful connections and generate future referrals.
  • Estimated Salary: $55,000 - $70,000 per year.

Duties and Expectations

  1. Provide mobile crisis response services in pairs of two which include assessment, engagement, and safety planning with individuals in the community.
  2. Conduct outreach/engagement follow up visits and calls to Call4Calm or 988 inquires; contact clients from attributed health plans and/or recently discharged from hospitals or emergency room; provide care coordination assistance and referrals services to additional programs as needed.
  3. Maintains regular communication with referral sources to plan and coordinate treatments and services, relay information on case progress, respond to questions or concerns on program services or options.
  4. Promotes HRDI programs to hospitals personnel and develops appropriate contacts to enhance opportunities for future referrals.
  5. Give marketing resources to community partners to explain HRDI programs, treatment options and requirements to potential clients.
  6. Completes required paperwork related to screenings; submit reports as requested.
  7. Provide staffing for shifts where coverage is needed; on-call coverage as needed.
  8. Communicate effectively with the Program Supervisor and team for consultation and information sharing.
  9. Complete all documentation and reports in a timely and thorough manner.
  10. Perform other related duties and/or projects as assigned.
  11. Participates in various collaborative projects and meetings with current and potential referral sources to facilitate outreach objectives.
  12. Identifies and evaluates trends and patterns of referrals and participates in program/process improvements to enhance referral outcomes.
  13. Performs initial case management to facilitate program admission and retention, which includes encouraging and motivating clients' participation and commitment to treatment, directing clients to additional services as needed, following up with various agencies and insurance carriers to resolve problems.