Concierge Associate

We are seeking a highly skilled and customer-focused Concierge to join our team at The Palms at Bonaventure Assisted Living. As a Concierge, you will be the first point of contact for our residents, guests, and employees, providing exceptional service and support to ensure a seamless experience.

• Telephone and Reception Duties: Answer and manage incoming calls, take messages, and communicate with residents and staff as needed.
• Guest Services: Greet residents, visitors, and employees, answer inquiries, and provide directions.
• Administrative Support: Collate marketing materials, prepare meal tickets, and update resident phone lists and rosters.
• Appointment Management: Schedule appointments for residents and family members, including hairdressers, transportation, and other services.
• Mail and Package Distribution: Organize and distribute mail to residents, executive director, and department coordinators.
• Resident Support: Maintain resident forms for miscellaneous credits and ensure adherence to company policies and procedures.

• Education: High school diploma or general education degree (GED) preferred.
• Experience: One to three years of customer service experience and/or training; or equivalent combination of education and experience.

About Us

The Palms at Bonaventure Assisted Living is a senior living community that provides a supportive and engaging environment for our residents. We are committed to delivering exceptional service and care to our residents and their families.