Solutions Expert

4 weeks ago


New York, New York, United States Clarasight Full time
About the Role

We are seeking a highly skilled Solutions Advisor to join our team at Clarasight. As a key member of our organization, you will play a crucial role in guiding our customers through their journey from initial interest to full deployment and ongoing success.

Responsibilities
  • Deeply understand Clarasight's product, value props, and competitors to serve as an internal and customer-facing expert in these areas.
  • Lead product demos for a subset of early/mid-stage prospects, showcasing the value and capabilities of our platform.
  • Conduct solution design sessions for mid-stage prospects, understanding their needs and proposing tailored solutions.
  • Manage the implementation programs for new customers, ensuring timely and successful deployment of our solutions.
  • Configure our SaaS product to meet the specific needs of assigned customers, providing analysis and recommendations for optimization.
  • Tell compelling stories with data, helping customers and prospects derive value from our product and services.
  • Serve as the primary point of contact for 5-7 assigned customers, leading their customer success journey.
  • Develop and maintain strong relationships with customers, ensuring high levels of satisfaction and retention.
  • Collaborate with the sales team to provide pre-sales support and ensure a seamless handover to the implementation team.
  • Provide ongoing support and training to customers, helping them to fully leverage our platform and achieve their decarbonization goals.
  • Identify opportunities for upselling and cross-selling additional products and services to existing customers.
  • Gather and relay customer feedback to the product team, contributing to the continuous improvement of our platform.
Requirements
  • 5+ years of experience in a customer-facing role within an enterprise SaaS environment.
  • Proven track record in pre-sales, including leading demos and solution design sessions.
  • Experience leading customer success engagements and driving value for multiple clients.
  • Strong project management skills, with experience managing implementation programs.
  • Excellent problem-solving skills and ability to configure and analyze SaaS products for customer needs.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers.
What We Offer
  • Generous options in our early-stage startup for key members of the team.
  • Working among a diverse, expert team at the forefront of climate tech, behavioral change, and people technology.
  • Opportunity to make a foundational contribution to our mission: close the gap between climate-related intention and action.
  • Remote and Hybrid work environments.
  • Robust benefits including full medical, dental and vision insurance, 401k (or similar retirement programs) and sustainability benefit ($500 annually to spend on increasing personal sustainability).


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