Customer Service Expert

6 days ago


Provo, Utah, United States Cascade Services, Inc. Full time

Company Overview

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Cascade Services, Inc. is a leading provider of insurance claims services. We are seeking a highly motivated and dedicated Customer Service Representative to join our team.

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Job Description

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We provide all necessary communication to insurance companies and customers regarding the repair process and any additional damage that may need to be repaired on the vehicle. As a self-motivator with a strong work ethic, you will maintain positive relationships with vendors, co-workers, insurance companies, and customers.

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Responsibilities:

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  • Be on time for work every day.
  • Maintain positive relationships with vendors, co-workers, insurance companies, and customers.
  • Check-in vehicles with customers and go over accident-related damages and damages not related to the insurance claim.
  • Send repair status updates to customers who have vehicles in the shop for repairs.
  • Update and communicate with our customers' vehicle rental vendors.
  • Upon repair completion, deliver the final product to the customer and go over the repairs performed at the shop.

Qualifications:

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A self-motivator with a strong work ethic, understanding of the importance of great customer service, and mid-level experience are required for this position.

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Benefits:

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We offer six paid holidays, paid time off, up to 4% 401k match, medical/dental/life insurance, and an employee assistance program.

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Estimated Salary: $45,000 - $55,000 per year, depending on experience.



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