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Claims Office Adjuster

2 months ago

Waynesville, North Carolina, United States Ncfbins Full time

**About Us**

At Ncfbins, we uphold the highest standards of integrity and commitment to our clients. We are dedicated to fostering a supportive environment that nurtures professional growth and development.

**Position Overview: Office Adjuster**

Location: Waynesville, NC

Department: Claims

Reports To: District Claims Manager

**Role Summary**

The Office Adjuster is responsible for investigating, assessing, and negotiating settlements for various types of claims, including workers' compensation, collision, automobile, and property damage. Communication is primarily conducted via telephone and written correspondence.

**Essential Qualifications**

A four-year degree or equivalent business experience is required. Knowledge of legal principles is advantageous, along with strong oral and written communication skills. The ability to manage interactions with clients in high-pressure situations is essential. Compliance with continuing education requirements set forth by the N.C. Department of Insurance and Ncfbins is mandatory.

**Key Responsibilities**

  1. Apply policy provisions to reported claims.
  2. Initiate contact with insured parties or claimants promptly upon receipt of loss notifications.
  3. Assess damages in collaboration with field adjusters, appraisers, and other relevant professionals.
  4. Establish and maintain accurate reserves for claims.
  5. Evaluate legal liability and determine appropriate compensation for losses.
  6. Document detailed notes regarding the adjustment process.
  7. Prepare dictated reports as required.
  8. Adhere to a work schedule as determined by the District Claims Manager.
  9. Facilitate the payment or denial of claims.
  10. Support the District Claims Manager in overall claims operations.

**Qualifications for Senior Office Adjuster**

Recommendations from the District Claims Manager and Regional Claims Manager are necessary. Candidates should have a minimum of five years of experience in roles such as Claims Representative, Field Adjuster, or Office Claims Representative within the organization. Successful completion of all sections for the Associate in Claims (AIC) designation and relevant courses offered by the Insurance Institute of America is required. Candidates must also pass assessments on company-specific contracts and general claims knowledge.

**Equal Opportunity Employer**

Ncfbins is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on merit, qualifications, and abilities without regard to race, color, creed, religion, sex, national origin, age, physical or mental disabilities, veteran status, or any other characteristic protected by law.