Customer Service Representative
3 days ago
We seek highly motivated individuals with a strong customer service background to excel as Verizon Customer Service Associates. This is an opportunity to provide relevant product and service information to customers, resolve complaints and questions, and assist with order and sign-up processes.
To achieve success, we foster open-door policies, daily training sessions, and reliable mentors to support ongoing leadership development and advancement opportunities.
Key Responsibilities:
- Meet and communicate with customers to provide product and service information, document complaints and questions, and process order requests
- Build rapport with potential new customers to establish open lines of communication and trust
- Maintain a positive and empathetic demeanor towards customers at all times
- Respond promptly to customer complaints and provide timely solutions
- Become an expert in product and service knowledge and stay up-to-date with industry trends
- Keep accurate records of orders, escalation requests, comments, and complaints
Requirements:
- 1-2 years of experience in customer service, sales, or client-facing roles
- Natural communicator with the ability to build rapport in a fast-paced setting
- Ability to stay calm and maintain a solution-oriented mindset in challenging situations
- Positive attitude with a confident demeanor
- Superior organization and time management skills
Compensation:$48,000 - $60,000 per year.
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