Front Desk Associate

4 weeks ago

Tupelo, Mississippi, United States Hampton Inn & Suites Tupelo, MS Full time

Hotel Guest Service Role

We are seeking a skilled and friendly Guest Service Representative to join our team at Hampton Inn & Suites Tupelo, MS. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities

  • Greet guests and perform check-in/out procedures with a smile
  • Follow all cash and credit card procedures required by hotel and brand standard
  • Check house count to determine the rooms available for the day
  • Review credit limit exception report and obtain additional approval if necessary
  • Check expected departures for today and clear checkouts or extend stays after check-out time
  • Update housekeeping room status when received from housekeeping
  • Balance departments from daily activity report at the end of shift
  • Perform cashier shift change when cash is in balance
  • Explain hotel promotional items to each guest checking in and provide them to guests who request them
  • Mention hotel amenities, such as free breakfast, spa, fitness center, and voice mail, to guests during lags in phone or in-person conversations
  • Respond promptly to guests' inquiries or complaints and offer alternate solutions if guest demands cannot be met
  • Demonstrate commitment to servicing guests by being hospitable and accommodating
  • Document any guest accidents by completing the accident report form
  • Ability and flexibility to work various shifts, including evenings, weekends, and holidays

Requirements

  • High School diploma or GED preferred
  • One year hospitality experience required
  • Customer service experience required
  • Experience handling cash and credit card procedures
  • Attention to detail
  • Knowledge of the hotel layout, all amenities offered, and all procedures and organization
  • Knowledge of local geographic area knowledge, area businesses and services, major highway/street information, and community events and attractions

Equal Employment Opportunity

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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