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Client Services Receptionist
2 months ago
Position Title: Front Desk Receptionist - Substance Use Disorder Department
Job Category: Administration
Overview:
At Columbia River Mental Health Services, we are committed to enhancing the lives of individuals and families through comprehensive behavioral health and recovery services. As the leading not-for-profit provider of mental and chemical dependency treatment in Southwest Washington, we pride ourselves on our rich history and dedication to community well-being.
Our Mission: To provide transformative behavioral health and recovery services to children, adults, and families in Southwest Washington.
Benefits: We offer an exceptional benefits package that includes health and wellness options (medical, dental, vision, etc.), work-life balance with 10 paid holidays annually, and 5 weeks of paid time off in the first year, which increases with tenure. Additionally, we provide a $325 annual allowance for career development and education, along with 40 hours of paid time off for professional growth.
Compliance Notice: In accordance with the State of Washington mandate, all healthcare employees must be either COVID-19 vaccinated or possess a medical/religious exemption. Candidates extended an offer of employment must provide proof of compliance to complete the hiring process.
Compensation: Starting pay is $17.80 per hour.
Key Responsibilities:
- Perform reception duties, including greeting and checking in clients, directing visitors, and managing clinic appointments.
- Collect co-pays and insurance information as required.
- Answer incoming calls promptly and direct inquiries to the appropriate staff.
- Take and relay messages as necessary.
- Welcome clients and visitors, notifying relevant staff of their arrival.
- Coordinate medical transportation for clients.
- Verify client information and provide necessary paperwork.
- Maintain organized records and files, both electronically and in hard copy.
- Monitor the reception area and assist with appointment reminders.
- Perform opening and closing duties as assigned.
Additional Responsibilities:
- Support the agency's mission and objectives.
- Participate in staff meetings and planning sessions.
- Foster effective communication and cooperative relationships within the agency and the community, ensuring confidentiality.
- Perform other duties as assigned.
Qualifications:
- High school diploma required.
- Previous experience in a reception role or relevant training preferred.
- Familiarity with co-pays and insurance billing is advantageous.
- Strong customer service, organizational, and interpersonal skills are essential.
- Proficiency in computer skills, including automated appointment scheduling and word processing.
Work Environment: This position is situated in a typical outpatient medical department setting, characterized by a fast-paced atmosphere that requires adaptability to changing circumstances.
Equal Opportunity Employer: Columbia River Mental Health Services is proud to be an equal opportunity workplace. We are dedicated to diversity and inclusion, welcoming applicants from all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by law. We encourage our employees to bring their authentic selves to work and uphold a discrimination-free environment.
