Receiving Assistant

1 month ago

Fayetteville, Arkansas, United States Natural Grocers Full time
Job Summary

We are seeking a highly organized and detail-oriented Receiving Assistant to join our team at Natural Grocers. As a key member of our receiving department, you will play a critical role in ensuring the smooth operation of our warehouse and the timely delivery of products to our stores.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers
  • Assist the receiving manager in accurately receiving all incoming products, including date, accuracy, and damage checking
  • Scan all incoming and outgoing products
  • Stage products for efficient delivery to the sales floor
  • Process POs, RPOs, mispicks, invoices, and paperwork in a timely and accurate manner
  • Research and process all discrepancies
  • Communicate with department managers regarding delivery issues and vendor out-of-stocks
  • Follow up on special orders
  • Operate a forklift and pallet jack as required
  • Maintain a clean and organized back room
  • Support store opening and closing activities, including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
  • Handle register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes
  • Maintain the safety and security of customers and employees
  • Assist in training and monitoring of department personnel, including assigning and following up on tasks
  • Take the initiative to provide additional help and backup in the store and provide store backup on the sales floor when receiving duties are complete
  • Answer customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support
  • Continually increase product knowledge
  • Use SAP and inventory management software, email, and utilize other IS programs as needed
Requirements
  • High School diploma, GED, or equivalent preferred
  • 1 year of experience in grocery/retail or receiving environment preferred; natural foods background is a plus
  • 1 year of experience supervising others preferred
  • Ability to obtain forklift certification
  • Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
  • Ability to manage changing priorities and stay focused on the task at hand
  • Possess a sense of urgency in the completion of tasks
  • Possess excellent customer service skills
  • Highly organized with great attention to detail
  • Ability to take direction and follow through
  • Must be cashier trained and able to count currency
  • Proficient in MS Word, Excel, and Outlook
Benefits
  • Birthday Bonus Pay
  • Vitamin Bucks (up to $2,080 earned as store credit annually)
  • Holiday Pay for 5 Holidays Stores Closed
  • Paid Time Off (sick days and vacation) that Increases with Tenure
  • Paid Nutrition Education
  • good4u Crew Member Discount
  • {N}power Program (customer appreciation and rewards program)
  • Regular, Scheduled Pay Increases
  • Advancement Opportunities and Career Development
  • Health and Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Referral Program
Full-Time Benefits
  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Paid Medical Leave (through company-paid short-term disability insurance)
  • Company-Paid Short-Term Disability Insurance
  • Company-Paid Life Insurance
  • Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
  • Retirement Savings Plan (401k) with discretionary Company Match
  • Healthcare and Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with Company Match

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