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Customer Service Advocate

2 weeks ago


Hackettstown, New Jersey, United States Astrodyne TDI Full time

At Astrodyne TDI, we're more than just a global leader in innovative power solutions; we're a team dedicated to making a real difference. We're currently on the lookout for a Customer Service Representative who is ready to elevate our customer experience to new heights.

We're seeking an individual with exceptional communication skills and a passion for delivering top-notch support. As a key member of our sales support team, you'll be responsible for maintaining stellar communication between our customers and internal teams-including Sales, Marketing, Engineering, Operations, and Finance. Your role will be crucial in ensuring that our operations run smoothly and efficiently, meeting but exceeding our customer expectations.

Your responsibilities will include serving as the primary contact for our customers, addressing inquiries related to purchase orders, forecasts, expedite requests, change orders, and service returns. You'll also be the voice of the customer within Astrodyne TDI, advocating for their needs and ensuring their satisfaction with every interaction.