Field Service Support Specialist

3 weeks ago

Upper Marlboro, Maryland, United States Daycon Products Co., Inc. Full time
Job Summary

We are seeking a highly skilled Field Service Support Specialist to join our Onsite Properties team. As a key member of our operations team, you will provide logistical and operational support to our customers in the multi-family housing industry.

Key Responsibilities:

  • Provide exceptional customer service while performing field work for inventory and service needs of Onsite Properties customers.
  • Support and back-up to Onsite Properties team members, including Field Service Representatives, management, and customers.
  • Travel daily throughout MD, DC, and VA to assigned customer locations.
  • Lead or assist in the organization of existing shops, including building shelves, sorting, and identifying parts.
  • Work with Operations & Sales team members to set up new clients, including identifying products, establishing min/max levels, and setting up shelves.
  • Provide emergency deliveries as directed by the Field Services Manager.
  • Provide ongoing feedback to Daycon/Onsite leadership regarding customer trends or process improvement.

Requirements:

  • 1-3 years of experience providing field-based customer support.
  • Ability to professionally engage with customers in the field.
  • Willingness to spend the majority of your workday with local travel throughout MD, DC, and VA.
  • Basic computer proficiency.
  • Keen attention to detail and organizational skills.
  • Basic math skills - multiplication, division, fractions.
  • Ability to work independently and as a team.
  • Bilingual Spanish/English a plus.
  • A valid Driver's License and safe driving history.
  • Ability to pass a pre-employment drug test and background check.

Physical Demands and Working Environment:

  • Must be able to frequently lift up to 50 pounds.
  • The employee frequently is required to stand, sit or walk, climb, kneel, crouch, or crawl.
  • The employee is occasionally exposed to toxic or caustic chemicals.
  • The employee is regularly required to work in an office, warehouse, or outdoor environment.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • While performing the duties of this position, employees regularly drive to customer locations and work in other warehouse/storeroom environments.
  • Position will require employees to travel between sites in all types of weather and employees may be subjected to all types of weather conditions.

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