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Software Support Engineer

2 months ago

Alpharetta, United States DataSeers Full time
About DataSeers

DataSeers is a leading FinTech company based in Atlanta, providing innovative solutions to complex operational issues in the financial industry. Our comprehensive solution helps clients increase organizational efficiency and compliance.

Job Summary

We are seeking a highly skilled Software Support Specialist to join our team in Alpharetta. As a customer-facing role, you will provide systems support for multiple clients, troubleshooting, diagnosing, and resolving technical issues.

Key Responsibilities
  • Work in a team-based environment with the ability to function with independent discretion
  • Provide systems support for end-client systems, including troubleshooting, diagnosing, and resolving technical issues
  • Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions
  • Good problem-solving and troubleshooting skills
  • Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
  • Strong oral and written communications skills
  • Willingness to coordinate and work with others
  • Excellent written and verbal communications, a self-starter, works well with teams
What We Offer
  • Skills Development Training
  • Certification applicable to role
  • Full Medical, Dental, Vision
  • Supplemental Life Insurance
  • Maternity/Paternity Leave
  • Employee Stock Options