Medical Support Assistant

4 weeks ago


Loveland, Colorado, United States Ansible Government Solutions Full time
Job Title: Medical Support Assistant

Overview

Ansible Government Solutions, LLC is seeking a Medical Support Assistant to support the Northern Colorado VA Outpatient Clinic. As a Medical Support Assistant, you will be responsible for scheduling appointments, managing patient records, and providing exceptional customer service.

Responsibilities
  • Act as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with VHA Directive 1230.
  • Front desk duties, including answering phone calls, responding to patient inquiries, and managing patient records.
  • Work with the Lead Scheduler to achieve all patient communications are completed on time and appropriately.
  • Participate in quality improvement initiatives to ensure compliance with performance measures established by the SF VA Health System.
  • Provide quality customer service for all patients, patient families, VA staff, contractors, physicians, fellows, and residents.
Qualifications
  • Citizen or Resident of the United States of America.
  • Ability to speak clearly, hear, and write English.
  • Utilize computer programs appropriately, including spreadsheets, word processing, and typing 45-60 wpm with minimum errors.
  • Familiarity with medical terminology, hospital terminology, and/or clinics.
  • Technically proficient in the skills necessary to fulfill the government's requirements.
  • Minimum 6 months experience with medical appointment scheduling in a medical setting.
  • Certified Medical Assistant (CMA) or comparable training is preferred but not required.
  • Ability to pass a required level of security clearance (NACI-level background check).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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