IT Infrastructure Specialist

Job Summary

The Systems Administrator II role at Austal is a critical position that requires a highly skilled and experienced professional to support the IT team in maintaining server infrastructure and related systems. The successful candidate will be responsible for upholding high levels of customer service and communication while ensuring the integrity and availability of all IT server resources.

Key Responsibilities

Troubleshoot system hardware and software problems
Implement and troubleshoot enterprise-class IT solutions
Manage active directory, user accounts, passwords, DNS, DHCP, certificate authorities, mailboxes, database, file-level permissions, management of group policy and organizational units
Maintain documentation and inventory for servers, hardware, and software
Participate in the on-call rotating schedule to ensure 24X7 support
Participate in the IT Change Management processes
Interact effectively with others and clearly communicate verbally and in writing
Provide end-user support via telephone, email, face-to-face, and remotely
Participate in compliance activities that include audit log collection, analysis, and reporting
Maintain system monitoring tools to ensure the integrity and availability of all IT server resources, reviewing system and application logs
Perform daily backup operations that include ensuring backups are successfully accomplished and the proper disposition of media
Add and configure new services and hardware as required in support of break-fix activities or system projects
Perform after-hours system support during scheduled and unscheduled outages and standard monthly patching requirements as well as license server management

Requirements

The ideal candidate will have a Bachelor's Degree plus 2-4 years of experience as a Systems Administrator I, or Bachelor's Degree plus at least 1 year of experience as a Systems Administrator I and at least 1 year of additional Austal IT experience; or equivalent combination of education and experience required. The candidate should have experience with current Microsoft Windows server operating systems, including active directory, experience managing VMware server virtualization environment, experience managing Citrix technologies, experience with patch management software, experience managing server backup and recovery tools, experience managing on-premise Microsoft Exchange or O365, experience managing Mobile Device Management (MDM) platforms, ability to understand and comply with relevant department and/or corporate policies, procedures, and guidelines as they pertain to company data and technology, experience using performance analysis tools to monitor systems, experience with performance tuning, hardware upgrades, and resource optimization as well as configuration of CPU, memory, and storage, ability to assist with developing and participating in disaster recovery exercises, knowledge of IT concepts, best practices, and procedures, self-motivated individual with the ability to work individually and in a team environment, proficiency with Word, Excel, Access, Visio, PowerPoint, and PDF software, excellent communication and interpersonal skills, knowledge and understanding of ITIL concepts such as Change Management

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