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Client Service Representative Health on Demand

2 months ago

Elmira, New York, United States Arnot Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Client Service Representative to join our team at Arnot Health. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.

Key Responsibilities
  • Call Center Operations: Handle incoming and outgoing calls, manage call center functions, and maintain accurate records.
  • Customer Service: Provide friendly and empathetic support to patients, families, and healthcare providers, addressing their needs and concerns.
  • Communication: Express ideas, facts, and information clearly and concisely, both verbally and in writing.
  • Database Management: Maintain accurate and up-to-date databases and records for community health and telenurse functions.
  • Reporting: Create reports as required for medical call center operations, including volume and category reports for internal analysis and external use.
  • Revenue Tracking: Track volume, invoices, and revenue for revenue-producing functions, including answering service, doctor reminder calls, and disease management programs.
  • Office Management: Maintain a functional office work environment, including ordering and maintaining office and community health supplies, and overseeing maintenance of facility and equipment.
  • Collaboration: Interact effectively with other Arnot Health departments and personnel utilizing or supporting call center services.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Three years of clerical experience in a hospital or healthcare setting, patient care, ambulatory, or medical practice preferred.
  • Skills: Proficiency in operation of IBM-compatible personal computers, Microsoft Office Suite applications, and excellent communication and customer service skills.
Working Conditions

Typical professional office work activity will involve computer operation and telephone usage. Exposure category: Category III, tasks that involve no exposure to blood, body fluids, or tissues.