Automotive Technician

The Light Mechanical Service Specialist diagnoses and performs quality services on customer and inventory vehicles with efficiency and accuracy in accordance with dealership and manufacturer standards.

• Perform vehicle inspections, troubleshooting, and testing for light mechanical services to determine required or recommended repairs.
• Diagnose malfunctions and perform necessary repairs, including replacing parts and components as required.
• Perform tire services, including rotation, replacement, mounting, and balancing.
• Perform preventative maintenance, including lubrication, fluid replacements, coolant services, oil changes, filter services, and brake adjustments.
• Examine assigned vehicles to determine if further safety or service work is required or recommended.
• Verify vehicle serviceability and ensure quality repairs by conducting test drives and adjusting controls and systems as needed.
• Ensure customer vehicles are kept clean during the repair process.
• Contain costs by utilizing warranty options.
• Evaluate service and parts options for repairs as required.
• Communicate with supervisors, team leaders, or Service Advisors and/or Dispatchers if additional work is needed.
• Aid Service Advisors as needed to write work orders, conduct test rides, and interact with customers to guarantee satisfaction.
• Keep supplies ready by inventorying stock, placing orders, and verifying receipt of parts and supplies.
• Maintain a clean and efficient work area and assist in keeping the shop neat and organized.
• Document all work performed and recommended on the repair order in accordance with operating procedures.
• Understand automotive industry terminology and stay up-to-date with industry technology changes.
• Follow attendance and punctuality standards and adhere to timekeeping standards.
• Follow the Company Code of Business Ethics and Conduct.
• Understand and follow all work rules and procedures and follow lawful directions from supervisors.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Maintain a professional appearance in accordance with company policy.
• Attend pertinent training on request.
• Attend company meetings as required.

• Exceptional customer service skills.
• Excellent communication skills, including the ability to listen to customers and determine how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes for light mechanical services.
• Outstanding attention to detail with a commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to communicate technical terms to a non-technical audience.
• Ability to follow processes to ensure quality and safety.
• Effective time management skills and ability to prioritize.