Cloud Engineer

4 weeks ago

Raleigh, North Carolina, United States Presidio Full time
About the Role

We are seeking a highly skilled Cloud Engineer to join our team at Presidio. As a Cloud Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Microsoft Team Lead.

Key Responsibilities
  • Oversee the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects
  • Provide feedback to management on process improvements and areas of concern
  • Maintain excellent communication with NOC team on all tasks and projects
  • Responsible for communicating with customers, peers, team, and managers regarding incident and change management
  • Creates and maintains good technical documentation
  • Provides emergency on-call support on a rotating schedule
  • Be available while on-shift through several different venues - Instant Messaging, phone, emails, and any new and acceptable methods of communication as deemed appropriate
  • Troubleshoot and resolve equipment, configuration, and affected problems and to track vendor support cases through to problem resolution on production issues
  • Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base
  • Develop additional skills in other products as business needs dictate
  • Effective communication amongst the team and with other engineering verticals and management
  • Respond to customer service calls and emails in agreed-upon timeframe
  • Manage service tickets that are assigned to your personal and team queue
  • A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management
Requirements
  • Advanced knowledge and understanding of Microsoft Server OS
  • Advanced knowledge and understanding of Microsoft Azure - including ability to navigate all options within the portal and execute on remediation efforts
  • Advanced knowledge and understanding of Microsoft application including: Exchange, SQL, Active Directory, DNS, DHCP, and GPO
  • Understanding of Microsoft 365 / Azure support model and product lineup
  • Basic understanding of networking protocols including: TCP, UDP, IP Addressing, Routing, and Switching, VLANs, and Firewalls
  • Basic understanding of Hypervisors including: VMware and Hyper-V
  • Strong communication skills including the ability to communicate technical information using non-technical language
  • Previous experience or aptitude to be successful in an Operations capacity
  • Good problem-solving skills
  • Comprehensive verbal and written communication skills
  • Ability to work on several problems simultaneously
  • Ability to work with a broad range of experience levels
  • Maintaining complex operational processes
  • Ability to handle and escalate highly impacting operational issues to upper Management and/or 3rd party vendor escalation
Preferred Skills

AZ104 and MS100/MS101 certifications and/or similar work experience preferred.

About Presidio

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking, and modern data center infrastructure help customers acquire, deploy, and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize, and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information, visit: https://www.presidio.com/

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