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Retail Sales Associate

2 months ago

Strongsville, Ohio, United States Hallmark eCards Full time
About This Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Hallmark Gold Crown. As a Sales Associate, you will be the face of our brand, providing exceptional customer service and helping customers find the perfect card and gift solutions for their needs.

Key Responsibilities
  • Create a warm and inviting shopping environment that makes customers feel welcome and valued.
  • Build and share expertise on products, promotions, and services to help customers make informed purchasing decisions.
  • Help customers find the perfect card and gift solutions to commemorate special occasions and show how much they care.
  • Share stories and communities of caring to reinforce the cycle of kindness and inspire customers to do the same.
  • Effectively handle store operations, including product replenishment, merchandising, ringing sales, and processing shipments.
  • Deliver an exceptional consumer shopping experience that leaves customers feeling inspired, enabled, and eager to return.
Requirements
  • At least 16 years of age with ability to meet work permit requirements, if applicable.
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
  • Ability to continuously stand/walk, frequently push/pull, and occasionally bend/stoop/crawl/reach above shoulders/kneel.
  • Ability to carry up to 40 pounds, e.g., fixture parts and cartons.
Preferred Qualifications
  • High school diploma or equivalent.
  • One or more years of previous experience in retail, sales, or customer service.
  • Strong customer-focused engagement and consultative selling skills.
  • Ability to communicate effectively with customers and employees.
  • Strong sense of urgency, flexibility, and willingness to adapt to change.
  • Ability to receive feedback and take action when appropriate.
  • Proficiency and comfort using a computer and other technology.
About Hallmark

Hallmark is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that values and respects all employees. We offer a range of benefits, including a savings plan, investment assistance, and discounts on merchandise and services.

We are proud to be recognized as one of Forbes 2020 Best Employers for Diversity, Women, and New Grads. Our mission is to help change the world, one moment, one celebration, one relationship at a time. We take this mission seriously and are committed to making a positive impact in our communities.