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Night Auditor

2 months ago

Miami, United States Crew Life at Sea Full time
Job Title: Night Auditor

At Crew Life at Sea, we are seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial transactions.

Key Responsibilities:
  • Perform nightly audits of financial transactions, including guest folios, onboard revenue, and cash handling, to ensure accuracy and compliance with company policies and procedures.
  • Reconcile revenue accounts, including food and beverage sales, retail purchases, and onboard activities, by comparing sales data with transaction records and resolving any discrepancies or errors.
  • Prepare daily reports summarizing financial activity, including revenue totals, cash balances, credit card transactions, and discrepancies, and distribute reports to appropriate departments and management.
  • Process guest check-ins and check-outs during the overnight shift, including verifying identification, processing payments, and issuing room keys or cruise cards as needed.
  • Respond to guest inquiries, requests, and concerns in a timely and professional manner, providing assistance and resolving issues to ensure guest satisfaction.
  • Monitor security cameras and conduct regular patrols of public areas to ensure the safety and security of guests, crew, and ship facilities during the overnight hours.
  • Assist with administrative tasks, such as data entry, filing, and record keeping, to support the efficient operation of the front desk and accounting departments.
  • Collaborate with other departments, including housekeeping, food and beverage, and guest services, to address any operational or guest service issues that arise during the night shift.
Qualifications:
  • High school diploma or equivalent; additional education or training in accounting, hospitality management, or related field is a plus.
  • Previous experience in accounting, finance, or hospitality, with knowledge of cash handling procedures, financial reconciliation, and guest service principles.
  • Strong analytical skills and attention to detail, with the ability to accurately reconcile accounts and identify discrepancies or errors in financial data.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with guests, crew, and management during overnight shifts.
  • Proficiency in Microsoft Office Suite and accounting software applications, with the ability to generate reports, enter data, and perform basic calculations.
  • Ability to work independently and prioritize tasks effectively in a fast-paced, dynamic environment with minimal supervision.
  • Flexibility to work overnight shifts, including weekends and holidays, as required in a 24/7 operation onboard a cruise ship.
  • Fluency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.