Reliable Infrastructure Specialist

1 week ago


New York, New York, United States Crisis Text Line Full time
Job Overview

Crisis Text Line is a pioneering organization providing 24/7 text-based mental health support and crisis intervention. We empower a community of trained volunteers to support individuals in need, promoting mental well-being worldwide.

Salary and Benefits

The estimated annual salary for this position ranges from $135,520 to $178,060, depending on location and qualifications. As a valued employee, you'll receive a comprehensive benefits package, including 20 paid holidays, flexible PTO, medical, dental, and vision benefits, and a 403B retirement plan.

Key Responsibilities

We're seeking an experienced Site Reliability Engineer to join our team. Key responsibilities include:

  • Leading and mentoring a team of SREs, fostering innovation and collaboration
  • Designing and maintaining highly available and scalable AWS infrastructure
  • Collaborating with developers to optimize application performance and reliability
  • Developing and maintaining monitoring, logging, and alerting systems
  • Automating repetitive tasks and processes
Requirements

To be successful in this role, you'll need:

  • Bachelor's degree in Computer Science or related field (Master's preferred)
  • Proven experience as a Staff SRE or similar role, with expertise in observability and DevOps
  • Experience maintaining online SaaS/PaaS with a 7/24 schedule
  • Proficiency in AWS and infrastructure as code
  • Strong scripting and automation skills, with knowledge of containerization and orchestration
About Crisis Text Line

We're committed to creating a diverse environment and are proud to be an equal opportunity employer. If you're passionate about making a difference, we encourage you to apply.



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